Service Excellence

Thanks for serving others!

Recently,  we began an effort to remind one another of the need to have a consistent service focus across the entire organization through Daily Huddles and other communications.  Serving others is the nature of our work.  We want to improve our consistency in meeting those standards, demonstrating excellence to satisfy our patients.  Recently,  a team working together developed 10 Service Excellence Standards to explain in greater detail the 4 Core Values of McLeod.  These standards reinforce our mission.

I received a letter from a patient on July 2nd that I wanted to share with you.  It reflects her gratitude and joy for the exceptional care she received.  For the sake of confidentiality,  I will not provide her name.  She lives in the Pee Dee Region and mentions several members of the McLeod team who she wanted to commend.  Thank you again for making our patients and their family have a positive and caring experience.

Dear Mr. Colones,

I feel that God has richly blessed me with good health for 80 years. Twice recently I had to visit McLeod Regional Medical Center.  I feel compelled to share my positive experience with you.

In April,  I was in the Day Hospital.  Dr. Spurling and the staff were wonderful to me.  Each person was so professional and caring.

In May,  I was admitted to the McLeod for surgery.  Dr. Tatum and his staff assured me that I would be okay.  From the moment I was admitted,  the entire staff was positive and encouraging.

My nurses,  Ms. Pat Powell,  Ms. Lee Lance and Ms. Melissa Chestnut,  anticipated my every need. The entire staff had a big smile and a “What can I do for you?” attitude.  I must also say that Dot Johnson is so special and a definite asset to McLeod.

I was impressed with the quality of care I received.  McLeod is a health care provider that I am proud to have in Florence County. You have every reason to be proud of the service you provide to the community.

I am recovering nicely and am grateful for all of the wonderful people I met at McLeod.  In this sometimes impersonal world, it renews my faith in humanity to have such excellent and personal care.

You apparently set a good example and always expect the best.  I’m impressed!

Sincerely,

A McLeod Patient

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