I had an opportunity this morning to visit the Emergency Department to listen and learn more about the electronic tracking and record system. Tony Derrick, Director of the ED, and Dr. Jeremy Robertson, who was the Emergency Medicine Physician working in the ED today, helped me to learn more about the new system which went ‘live’ on August 25th. It was a good chance for me to listen and understand about the transition from EMStation to Emergisoft. I heard about the stress of the change, striving to make improvements ‘prior to’ and since ‘live,’ and the success of the conversion.
Change is difficult, especially when it impacts our every movement and daily routine. The ‘Reason for Action’ was due to the age and discontinued support for the previous system, EMStation. EMStation was purchased by Cerner and a decision was made by the company to discontinue and replace EMStation. After many months of research, system demonstrations, and site visits, the Emergency Department’s team of ED Physicians, ED Nursing and IS selected Emergisoft from among several leading companies for this application. In addition to patient tracking and results reporting, Emergisoft is an electronic documentation system. This system is designed to increase the efficiency from the ‘front door through the physician visit and the discharge’.
The system provides the ability to electronically document and retrieve the complete patient and departmental workflow of the Emergency Department in real-time. We expect some time delays as people learn new routines and where to ‘click and enter’ information, but with patience and training the system will benefit the workflow in the ED.
I appreciate Tony Derrick, Dr. Peter Hyman, and the leadership of others in the ED to plan this solution and conversion. We expect the result to provide timely and accurate information as we care for patients who need the services offered by the team in the ED.