Comments on: Response to Service Excellence and Patient Needs at McLeod http://blog.mcleodhealth.org/2009/11/response-to-service-excellence-and-patient-needs-at-mcleod/ Messages from the President Wed, 30 Mar 2011 13:00:03 -0400 http://wordpress.org/?v=2.9.1 hourly 1 By: Matthew http://blog.mcleodhealth.org/2009/11/response-to-service-excellence-and-patient-needs-at-mcleod/comment-page-1/#comment-209 Matthew Wed, 16 Dec 2009 19:04:53 +0000 http://blog.mcleodhealth.org/?p=565#comment-209 Finally an answer to prayer! I have been here for 18 years, in Security and am very pleased we can seize on the opportunity to build this structure. Parking, as we know for anyone who has been here for any amount time, has always been an issue. This is great, and I thank the Hospital, for all their hard work to make things a little easier for our patients and as employees, and our families lives, too. Keep up the good work! Finally an answer to prayer! I have been here for 18 years, in Security and am very pleased we can seize on the opportunity to build this structure. Parking, as we know for anyone who has been here for any amount time, has always been an issue. This is great, and I thank the Hospital, for all their hard work to make things a little easier for our patients and as employees, and our families lives, too. Keep up the good work!

]]> By: Rob Colones http://blog.mcleodhealth.org/2009/11/response-to-service-excellence-and-patient-needs-at-mcleod/comment-page-1/#comment-166 Rob Colones Wed, 25 Nov 2009 13:32:58 +0000 http://blog.mcleodhealth.org/?p=565#comment-166 Thanks Celia. We will increase valet presence at the facility entrances. I will speak with the parking team about your idea. Perhaps we can also survey or 'focus group' our outpatients to see if there is a 'fear' factor with the use of those spaces. Thanks for your comment. Rob Thanks Celia. We will increase valet presence at the facility entrances. I will speak with the parking team about your idea. Perhaps we can also survey or ‘focus group’ our outpatients to see if there is a ‘fear’ factor with the use of those spaces.

Thanks for your comment.
Rob

]]> By: Celia Whitten http://blog.mcleodhealth.org/2009/11/response-to-service-excellence-and-patient-needs-at-mcleod/comment-page-1/#comment-162 Celia Whitten Tue, 24 Nov 2009 21:55:19 +0000 http://blog.mcleodhealth.org/?p=565#comment-162 I met a young man last week at the Day Hospital entrance who was waiting for his grandmother to pick him up after a procedure. Because it was taking a while for her to come, he was concerned that she was having trouble driving in the parking deck. It made me think that there may be a lot of older folks around here who have little experience driving in parking buildings and may be nervous about parking there (although ours is certainly better than any other I've ever used). I wonder if it might be a good idea to have valet parking at the entrance to the new parking facility. That way, those who are too nervous to park there could still leave their cars there. I think that having that service available would make the deck more "user friendly" to our older customers. Thanks for considering my suggestion. I met a young man last week at the Day Hospital entrance who was waiting for his grandmother to pick him up after a procedure. Because it was taking a while for her to come, he was concerned that she was having trouble driving in the parking deck.

It made me think that there may be a lot of older folks around here who have little experience driving in parking buildings and may be nervous about parking there (although ours is certainly better than any other I’ve ever used).

I wonder if it might be a good idea to have valet parking at the entrance to the new parking facility. That way, those who are too nervous to park there could still leave their cars there. I think that having that service available would make the deck more “user friendly” to our older customers. Thanks for considering my suggestion.

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