The newest book that our McLeod leadership team is reading is written by John Toussaint, MD, and Roger Gerard, PhD. The book is titled, On the Mend, Revolutionizing Healthcare to Save Lives and Transform the Industry. This year every leader at McLeod will read the book.
We first met Dr. John Toussaint in the fall of 2005 at an Institute of Healthcare Improvement meeting in Boston. After hearing a presentation by John on ‘Lean’ principles we shared a cab ride back to the airport. John invited McLeod to visit ThedaCare in Appleton, Wisconsin. So, in the spring of 2006, we sent a team to observe the use of rapid improvement events and ‘lean’ principles in action. It was helpful to see a healthcare organization applying ‘lean’ principles of improvement that we had seen in Florence manufacturing organizations like ESAB and GE Medical.
We began ‘lean’ training in the fall of 2006 with our first rapid improvement events in January 2007. Like ThedaCare, Simpler Consulting provided McLeod the education and support infrastructure.
As the McLeod team reads the pages of On the Mend, we will see ThedaCare’s Improvement System in the DNA of our work at McLeod Health. We are grateful for John’s willingness to share ThedaCare’s work with us so that we might continue to improve the quality and safety of the care we provide to patients.
I hope you will enjoy the book.