Archive for August, 2013

A Meaningful Difference Every Day

Tuesday, August 27th, 2013

I received this note from Dr. Coy Irvin, our Chief Medical Officer for McLeod Health. While we still have much to do on consistency across the entire organization, it is our people that make a meaningful difference on a daily basis.

“I was reminded this week of the real reason we are here serving the patients of the Pee Dee with the following:

First, the young lady who watches the hallway traffic at the corner by Cardiology told me that she had figured out that our older patients needed to be taken to where the service was they needed, rather than being told where to go. And, she is doing this daily.

Second, yesterday I saw Drew Hamilton, our Chief Compliance Officer for McLeod Health, go into a patient room. When asked if he were the preacher, he said, “No, but I can pray with you.” And he did.

Third, I was told of an event in the ED this week where an elderly nursing home patient came in for an emergency. Her daughter drove over from Columbia to be with her mother. The patient had been intubated and was a ‘no code.’ Dr. Hazelwood, a McLeod Regional Medical Center Hospitalist, came down from the inpatient nursing unit and addressed the care issues with the daughter. The patient was extubated. The daughter could not watch, so he had her turn her back. While the patient was extubated, Dr. Hazlewood put his arm around the daughter and sang a hymn in a low voice to comfort her. She said he was a blessing to her. She was then able to say good-bye to her mom.

We are truly blessed by good people.”

And while I can’t sing … this makes me sing.

Thank you for your service to others,
Rob

Striving for the Value of Integrity

Tuesday, August 20th, 2013

Let’s consider the fourth core we strive for in our service of others … the Value of Integrity.

From Merriam Webster, we find the definition of integrity.

in•teg•ri•ty Pronunciation: \in-te-grə-tē\Function: noun
Etymology: Middle English integrite, from Middle French & Latin; Middle French integrité, from Latin integritat-, integritas, from integr-, integer entire
Date: 14th century

1 : firm to a code of especially moral or artistic values : incorruptibility 2 : an unimpaired condition :soundness  3 : the quality or state of being complete or undivided :completeness

So we learn that the word ‘integrity’ means the quality of being honest, having strong moral principle. This includes being whole or undivided. Honesty, entirety and wholeness.

Maybe it is best to learn the meaning of ‘integrity’ by seeing it in the life of another. Take 25 minutes to watch this YouTube video on Master Sergeant Roy Benavidez, Medal of Honor recipient.

The first few minutes is a newsclip of the ceremony where he received the Medal of Honor.  The second part is from a speech in 1991 where he describes his life and actions in battle.

Our role as those who answer the higher calling of serving others in healthcare, leadership, work teams and on behalf of those who seek us with their needs is to offer the best of ourselves. To be men and women of authentic and excellent character. To serve with hands and hearts.

Thank you for your service,
Rob

Pursue Humility

Monday, August 12th, 2013

At McLeod Health, we strive daily to improve lives and outcomes. We are dedicated to the four values of Caring, Quality, People and upholding the standards of Integrity. Here is a thought about one of these values.

The value of the person – to treat others with respect and dignity.

How?

Pursue Humility!

“You can climb too high
for your own good.
It is possible
to ascend too far,
stand too tall,
and
elevate
too much.

Linger too long
at high altitudes,
and
two of your senses
suffer.
Your hearing dulls.

It’s hard to hear people
when you’re higher
than they.
Voices grow
distant.
Sentences seem
muffled.
And when you are
up there,
your eyesight
dims.

It’s hard to focus
on people
when you are so far
above them.
They appear
so small.
Little figures
with no faces.
You can hardly
distinguish one
from the other.
They all
look alike.
You don’t hear them.
You don’t see them.
You’re above them.”

Pursue Humility!

Humility
doesn’t mean you think less
of yourself …
but
that you think
of yourself
… less.

“Don’t cherish
exaggerated ideas of yourself
or your importance,
but try
to have a sane estimate
of your capabilities
by the light
of the faith
that God has given to you.” (Romans 12:3, Phillips).

“God
has a cure
for the high
and mighty:
come
down
from the mountain.
You’ll be amazed
what you
hear
and who you
see.
And you’ll breathe
a whole lot
easier.”

From Facing Your Giants, by Max Lucado, pp. 133,139.

Thank you for your service to others.
Rob